Returns, Refunds and Replacement
We have a customer friendly return policy and accept returns within 7 days from the date of delivery for any reason. However, for the missing product, you have to report us within 24 hours.
To Return a product you need to follow these steps:
Step 1: Initiate a Return by clicking on the below Button
Step 2: Once we receive your request, a case ticket shall be generated and our executive shall review your case and shall provide you an amicable solution. You shall have three options for your Refund
The return shipping cost is to be borne by customer and shall only be reimbursed in form of Gift Card upto a maximum of Rs. 50 per order item to a maximum of Rs. 150 per order. In order to claim, return shipping reimbursement, customer is required to share the copy of Return shipping courier receipt at firstname.lastname@example.org
Step 3: You shall then be provided with a Return shipping address to return the items back to us. Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn't get damaged during the return transit. Ship the product to the mailing address mentioned and send us an email to email@example.com with the courier tracking details. Without tracking number, product can't be tracked and can be lost in transit.
Once the product has reached and it is inspected to be free from any defect, your refund shall be authorized. Following can be the tentative timelines for Refund to reflect in your Bank Account
Cash on Delivery Order
|5 to 7 days from the date of authorization
|Refund via Payment Gateway
|5 to 9 days from the date of authorization
|Cash on Delivery/Prepaid Order
|1 day from the date of authorization
While we shall try to accommodate all your return requests, we may not be able to accept return or replacement request under this 7 Day Return Guarantee:
Any product that exhibits physical damage to the box or to the product
Can I cancel my order in case I change my mind after ordering?
The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.
Why a "24 Hour" deadline?
As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.
Cancellation before product has shipped?
If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped?
If your product has shipped we may not be able to accept your cancellation request, please contact Customer Service and they shall be able to work out a solution for you.