Customer ((hereinafter referred as “You”) centricity is our topmost priority and hence we believe in providing the best service and experience to all our Consumers. We continuously strive to improve our service and your experience of dealing with us, it rare in nature where you might not be satisfied with our product/service. The consumer grievance redressal policy (hereinafter referred as “Policy”) to sets out how Sukkhi Online Pvt Ltd (hereinafter referred as “Sukkhi” or “We” or “Us”) addresses customers queries, or complaint or grievances raised. Please go through below policy details. We look forward to any feedback which will help us improve further.
In case you are not queries concerning or product / service, we are here to resolve your concern or query. Please visit our FAQs clicking here link https://sukkhi.com/apps/help-center , wherein we have listed out solution to most of the common queries of customers.
If your query or concern is not answered in FAQs listed there, you may contact our customer care helpdesk on below contact number or email us:
Our customer care team will address your concern or query within 7 business days from receipt of your queries or concern.
In case you are not satisfied with the solution provided by our customer care helpdesk, you may raise your concern to our “Grievance Officer”, by writing email for the redressal of your complaint or concern.
Name and Email of our Grievance officer are mentioned below:
In case customer not received acknowledgement from the Grievance officer, you can reach out to grievance officer through on Tel no. +91 8928955095
The Grievance Officer will undertake best endeavours to redress the grievances of the customer expeditiously but in any case, grievances will be addressed within 30 days from the date of receipt of the complaint.
The purpose of this policy, “grievance” or “complaint” includes any communication from the Consumer that expresses dissatisfaction in respect of the products or services offered and which seeks a remedial action, but does not include the following:
Sukkhi shall address any complaints and grievances of the Consumers with respect to any goods or services provided over the website in a time-bound manner.
The website www.Sukkhi.com is owned and managed by Sukkhi Online Private Limited. Our corporate or registered office address and contact details are mentioned below: